In every field, the ground staff are more efficient and more compassionate than that field's office staff who, like every other white collar employees don't allow a speck on their white collar. Be it a sales force, public utilities sector like electricity, telephone service providers etc, the story is the same everywhere.
I noticed a bunch of ground staff at the Madras airport a couple of days ago that were active and willing to extend their assistance to my mother-in-law who was on her way to Washington.
A girl greeted the passengers at the baggage screening queue itself, tagged the bags and helped move the queue at a fast pace.
From a distance, I saw my mother-in-law being approached by another counter staff to offer assistance. The check-in procedure was all over in less than 20 minutes. And mind you, it was midnight time.
Impressive, very impressive! I thank the British Airways ground staff.
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